Shipping & Returns
Shipping Policy
Merchandise that is on hand and in stock ships within 2-4 business days and will take 4 to 8 business days for delivery.
Made to order and handmade items ship within 2-4 weeks and will take 4 to 8 business days for delivery.
We ship orders using USPS and UPS. Once your order ships, you will receive your tracking information for the most up to date status of your order, as well as delivery notifications.
Return & Exchange Policy
**If your item was received damaged or defective please scroll down to Damaged or Defective Product Returns. Damaged and defective product returns are handled differently than regular returns. We are unable to accept returns on clearance, oops products and final sale items.
Please initiate a return by contacting us at info@houseofhorrs.com or by submitting the return request form below within 14 days of delivery and we will reach out to resolve your concerns within 2 business days.
We always want to offer a great customer service experience from beginning to end. We are dedicated to offering products we hope you will love as much as we do but we understand that returns happen. If you are not happy with your purchase, we will gladly accept a return within 14 days of delivery with a proof of purchase from houseofhorrs.com. We will accept the return of items that are in new, unused, original condition, with original tags and packaging. Returned items must not be used or altered.
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If the return is the result of our error such as we sent the wrong item, etc., or the return is the result of a defective or damaged item we will send a prepaid shipping label to return the product back to us.
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​Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns such as changed your mind, ordered by mistake, bought it somewhere else, not what you expected, etc. We cannot be held responsible for goods damaged or lost in return shipment therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
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​Any outbound shipping charges collected on the order will not be refunded on regular returns however if your item is received damaged or defective or we have sent you the wrong item, these exceptions do not apply.
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Damaged or Defective Product Returns
Occasionally, a product will be damaged in transit, or there may be a manufacturer’s product defect. In the case of damaged or defective products we must be notified by email of any damage within 2 business days of you receiving your product. We will send a prepaid shipping label to return the product back to us and replace or refund the full cost of the merchandise including any outbound shipping charges collected on the order.