Terms & Conditions/Privacy Policy
Customer Care
To provide the best possible service to our customers we aim to resolve all customer queries and requests as soon as possible and to keep our customers informed throughout the process. We will always try to resolve any issue in a timely and efficient manner. You can contact us through website chat, contact form or by email at info@houseofhorrs.com
If you have not heard back from us within 2 business days (shame on us) you can call or text us on 615-497-5952 or 615-848-8508 (call the top number first, Jeff never answers).
Privacy & Safety
This privacy policy governs the manner in which House of Horrs collects, uses, maintains and discloses information gathered from users (each, a “User”) of the www.houseofhorrs.com website (“Site”). This privacy policy applies to the site and all products and services offered by House of Horrs.
Information Gathering:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to provide personal identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Cookies:
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
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Information Usage:
House of Horrs may collect and use Users personal information for the following purposes:
• To improve customer service information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site we may use feedback you provide to improve our products and services.
• To process payments we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature to send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Information Protection:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Third Parties:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Users may find other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
House f Horrs has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@houseofhorrs.com or through our site chat.
This policy was last modified on December 20, 2022.
Terms & Conditions
These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors latex items, silicone items, home décor items, gift items, including pet supplies and gift items and home décor items for children. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services and/or purchase products from us if doing so is prohibited in your country or under any law or regulation applicable to you.
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When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional charges such as taxes, shipping charges and transaction fees will be listed in your final transaction when you complete the check-out payment process.
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We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
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We offer no warranty on any product sold on our website.
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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of House of Horrs. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
We may permanently or temporarily terminate or suspend your access to the service and our website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
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You agree to indemnify and hold harmless House of Horrs, it's officers, it's owners and any House of Horrs representatives from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services and products offered on the website. To the maximum extent permitted by applicable law, in no event shall House of Horrs, it's officers, it's owners or it's representatives be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, injury, damages of any kind, including loss of profits, goodwill, use, data or other intangible losses, arising out of the service or products sold on the website.
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To the maximum extent permitted by applicable law, House of Horrs, it's officers, it's owners and any House of Horrs representatives, assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service or purchase of our products from our website; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. Your continued use of this Website or our services after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
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You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
info@houseofhorrs.com
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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services or products sold on our website, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The United States/Tennessee, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Nashville Tennessee and/or Murfreesboro Tennessee. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
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All users that join a community or post reviews or comments have a public profile that is publicly visible to site visitors, and that public activity (such as posts, reviews or comments) will be visible to other visitors of the website. Users of the website can always opt-out and exit the community, and upon doing so, such user’s profile will not be publicly visible. If you have any questions or concerns please just notify us at any time.
info@houseofhorrs.com
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Effective date of terms 12/30/2022